What if I received my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If there is any damage, please call us Mon-Fri 9AM - 6PM PST at (951) 258-0909 at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items. A customer-care specialist will help you file a claim with UPS if needed.
Are online transactions on your site secure?
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the HACKER SAFE Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning HACKER SAFE certification, prevent over 99% of hacker crime.
How do you use my contact information?
We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.
When will my favors order ship?
Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalizing if requested) plus shipping time equals delivery time. Each order is processed within five business days. If an item requires personalization, production time could take longer, depending on the item.
How Do I Select Which Personalized Design/Color I Want To Order?
Due to the nature of this site that option is not available upon purchase. You can either leave the design/color option in the "Message to Seller" field or wait to receive a response from our personalization design team.
They will not only assist you step by step on creating your personalization style, but they will also send you a digital proof of your final results for approval (does not apply to hand painted figurines).